I will go out on a limb and say most of the food truck app developers out there have never worked on a food truck. Well this one has. I spent my last day in Greenville, SC helping out the Neue Southern gang, Graham, Lauren and Jeff. While I didn’t do most of the heavy lifting I did gain a lot of knowledge spending the day with them.
The reason I asked to help out was so I could see what types of things cause a food truck owner/operator headaches during a normal business day. How do you handle and process the orders, the line of people waiting, a faulty fryer, a windy and rainy day and so on. But I also wanted to see the little things that are not so obvious to a casual observer.
I won’t get into every observation here but just a few:
- Mobile payment systems are a bugger. Not always working 100%, lots of reboots, card swipes and “try agains.”
- Customers will wait a pretty long time especially if it is great food and they see lots of others waiting. Makes sense, if the food sucked nobody would be waiting! There are limits the time they will wait though.
- There is an art to working side by side three other people in a food truck.
- Generators suck and break, a lot. I’ve seen this everywhere I go.
- Finally, location sharing, Twitter and Facebook are absolutely integral to the success of a food truck business. Which is why we pull these feeds into our app!
It was awesome of my good friends Graham and Lauren to let me rock out to the beats of DJ Jeff (old school rap was the theme for the day) while getting a birds eye view of the food truck business. With your help we will build a better app!